Dial 911 Simulator LLC

    It is important for us to protect your privacy.

    Dial-911 Simulator, LLC and its affiliates (“Dial-911”, “we” or “our”) are committed to protecting the privacy rights of our users (the “users” or “you”).

    This Privacy Policy (the “Policy”) describes how we collect, store, use and manage the information, including personal information, that you provide or collect as part of our websites, including www.dial-911simulator.com (the “Sites”), or any Dial-911 game provided on a mobile platform (e.g., iOS and Android) (collectively, the “Service”).

    Please note that the scope of this Policy is limited to information collected or received by Dial-911 in connection with your use of the Service.

    Dial-911 is not responsible for the actions of third-party persons or companies, the content of their sites, the use of the information you provide them or any product or service they offer. 

    Any access link to these sites does not constitute a sponsorship of these people or companies or an affiliation to them.

    By using the Service, you express your acceptance of this Policy and the processing of your data, including your personal information, in the manner provided for in this Policy.

    If you do not accept these conditions, please do not use the Service.

    For any questions or concerns about our privacy policy or practices, please contact us at [email protected].

    Collection and use of information

    Dial-911 collects information in the manner described below.

    The main objectives of Dial-911 in the context of the collection and use of information are to create your account, provide you with the Service, improve our Service, contact you, conduct research and create reports for internal use.

    We store information on servers located in the U.S. via OVH Web Services and may store information on servers and equipment located in other countries.

    In order to use your community forum, you must register and provide a username, password and email address.

    If you wish to submit a resume, we give you the opportunity to download it from the site and collect your name, email address and mobile phone number.

    We use this information to contact you regarding the organization of an interview or to determine if you are qualified for the position for which you have applied.

    Dial-911 websites

    When you browse the Dial-911 Sites, your computer’s operating system, your Internet Protocol (IP) addresses, access times, browser type, language and referring website addresses may be automatically recorded.

    We may use this information to monitor, develop and analyze your use of the Service.

    In addition, we may ask you to submit personal data, including your name, profile picture, gender, age or date of birth, links to your profiles on social media and other third-party sites, your usernames, email address and mailing address, and may process this data.

    We may use this information to create a user profile and provide you with services. We may use your email address to contact you regarding your experience of the Dial-911 Sites and to notify you of news and promotions regarding our company.

    Your gender and date of birth can be used to analyze user trends and target certain promotions.

    We may use your mailing address when we wish to send you tangible goods or other promotional materials.

    If you no longer wish to receive these types of promotional materials, you can refuse to receive them at any time by writing to us at [email protected].

    Forums/private messages

    Our website offers publicly accessible blogs, private messages or community forums.

    You should be aware that any information you provide in these spaces may be read, collected and used by others who access them.

    To request the removal of your personal information from our blog or community forum, contact us at [email protected].

    In some cases, we may not be able to remove your personal information, in which case we will let you know and tell you the reason.

    If you choose to use Facebook connect to use our blog or our community forums, the information you provide is linked to your Facebook account.

    You will need to contact Facebook directly to request the removal of your personal information from our blog or community forum.

    Social media (functions) and widgets

    Our website includes Social Media Features, such as the Facebook Like button, and Widgets, such as the Share This button, or interactive mini-programs that run on our site.

    These Functions may collect your IP address and the pages you visit on our site, and create a cookie to allow the Function to function properly.

    Social Media Features and Widgets are hosted by a third party or hosted directly on our Site.

    Your interactions with these Functions are governed by the privacy policy of the company that provides them.

    iOS and Android platforms

    When you use any of the Dial-911 games or applications on a mobile platform, we may collect and record certain information, such as your unique unit ID (persistent/non-persistent), your hardware type, your media access control address (“MAC”), your international identity of the mobile device (“IMEI”), your operating system version (“OS”), the name of your device, your email address (if you have logged in to Facebook or Google+), and your location (based on your Internet protocol address (“IP”).

    This information is useful for fault search and helps us understand usage trends.

    We may collect information about your location in order to provide you with the correct version of the application and so that you can interact with other users of the game.

    We will not share this information with a third party without your permission.

    If you no longer want us to track or use this information, you can disable it on your device.

    Please note that the application may not work properly if we are unable to know your location (appropriate for each country).

    In addition, we create a unique user ID to track your use of our Service. This unique user ID is stored as part of your profile information to track the Dial-911 games you play.

    Facebook Connect, Game Center and Google+

    You can connect to our site using login services (“SN Service”) such as Facebook Connect, LinkedIn, Apple’s Game Center or an Open ID provider.

    These services will authenticate your identity and provide you with the possibility to share certain personal information with us, such as your name, email address and resume in order to pre-fill our login form.

    Services such as Facebook Connect give you the ability to post information about your activities on this website on your profile page in order to share it with others in your network.

    We may collect and record information through the SN Service in accordance with the policies and conditions of said SN Service.

    The information we collect when you connect your user account to an SN Service may include: (1) your name, (2) your SN Service user identification number and/or name, (3) your location, city, state and country, (4) your gender, (5) your date of birth, (6) your email address, (7) your profile picture or URL, and (8) the SN Service user identification numbers of your friends who are also connected to the Dial-911 game(s).

    If you want us to delete the data we receive from Facebook, Game Center or Google+ about you, please contact us at [email protected].

    Invite a friend

    Dial-911 can give you the opportunity to invite your contacts as part of an SN Service (such as your Facebook friends), so that said contacts can be located in the Dial-911 games and/or you can invite them to join you in the Dial-911 games.

    These contact details will only be used to send communications to recipients.

    You or the third party concerned can contact us at [email protected] to request the removal of this information from our database to the extent that it is stored by Dial-911.

    Customer Service

    We may collect your email address when you contact our customer service group and use said email address to contact you about your gaming experience with Dial-911 games and inform you of company news and promotions.

    If you no longer wish to receive certain email notifications, you can refuse them at any time by clicking on the unsubscribe link at the bottom of each communication or by writing to us at [email protected].

    Push Notifications

    We may occasionally send you push notifications through our mobile applications to send you game updates, top scores and other service-related notifications that may be of interest to you.

    You can refuse to receive these types of communications at any time by disabling them on your device through your settings.

    Collection of data relating to games

    When you play our games, we collect data about all your interactions with the game and with other players within the game through server log files.

    This information may be associated with your player ID, IP address or device ID in order to provide you with our Services and improve them.

    This data is stored in the OVH Web Services.

    With your permission, we will also collect your exact location so that we can associate you with other players in your area (Alliance).

    Other collection

    We may also acquire information from you through (1) your access to and participation in billboards on the Service, (2) your participation in surveys on the Service or (3) your participation in promotional lotteries or contests through the Service.

    We may provide you with the opportunity to participate in promotional lotteries or contests through our Service.

    If you participate, we will ask you for certain personal information.

    Participation in these promotional lotteries and contests is voluntary and you are therefore free to disclose or not this information.

    The information requested usually includes contact information (such as name and shipping address) and demographic information (such as postal code).

    We use information to inform winners and award prizes, control traffic or personalize the Service.

    We may use a third-party service provider to organize these promotional lotteries or contests and such a company is prohibited from using your personal user information for any purpose.

    Monitoring technologies

    We employ and our business and third-party partners, affiliates or analytical service providers use technologies such as cookies, tag beacons, scripts, and tags to identify the user’s computer/device and “remember” certain things about your visit, such as your preferences or a username or password.

    The information contained in a cookie may be linked to your personal information, such as your user ID, in order to improve the quality of our Service, customize recommendations based on your interests, and make the Service easier to use.

    You can disable cookies at any time, although this may prevent you from accessing or using certain functions of the Service.

    We may promote advertisements from third parties that create cookies on your computer/device so that the content you access and the advertisements you view can be tracked.

    Since third-party advertising companies associate your computer/device with a number, they will be able to recognize your computer/device every time they send you an advertisement.

    These advertisers may use information about your connections to our Service and third-party sites and applications to measure advertising performance and to provide advertisements for goods and services that interest you.

    This Policy does not apply to and is not responsible for the data collection practices of such third-party advertisers.

    We encourage you to check their privacy policies to learn more about their use of cookies and other technologies.

    Mobile analytics

    We use mobile analytics software to help us better understand the functionality of our Mobile Software on your device.

    This software may record information such as the frequency of your use of the application, events that occur within the application, total usage, operating data, and the location of downloading the application.

    We do not link the information we store in the analytics software to the personal information you submit as part of the mobile application.

    Third-party services

    Our services may contain third-party tracking tools from our service providers, such as Google Analytics.

    These third parties may use cookies, APIs and SDKs as part of our services to allow them to collect and analyze user information on our behalf.

    Third parties may have access to information such as your device identifier, MAC address, IMEI, regional setting (specific place where a language is spoken), geolocation information and IP address in order to provide their services according to their own privacy policies.

    Our privacy policy does not cover the use of tracking tools by third parties. 

    Advertising networks

    We may promote advertisements as part of our Service. Advertisers may collect and use information about you, such as your Service session activities, device identifier, MAC address, IMEI, geolocation information and IP address.

    They may use this information to provide you with advertisements that are of interest to you.

    In addition, our games may be advertised in other services.

    After clicking on one of these advertisements and installing our game, you will become a user of our Service. To verify the installations, a device identifier may be communicated to the advertiser.

    How we use information

    We use the information collected through our Service for the purposes described in this Policy or indicated to you in the context of our Service. For example, we may use your information to:

    • create game accounts and allow users to play our games;
    • identify other users of Dial-911 and suggest connections with them;
    • operate and improve our Service;
    • understand you, as well as your preferences, in order to improve your experience and satisfaction when you use our Service;
    • respond to your comments and questions and provide customer service;
    • provide and deliver the products and services you request;
    • send you information, including confirmations, invoices, technical notifications, updates, security alerts and support and administrative messages;
    • communicate with you about promotions, rewards, future events and other information regarding the products and services offered by Dial-911 and our selected partners;
    • allow you to communicate with other users; and
    • link or combine them with other information we obtain from third parties, to facilitate the understanding of your preferences and provide you with better services.

    Disclosure of information

    Dial-911 does not share any personal information, except in the manner you approve or describe below:

    • with your consent, for example, when you agree that we share your information with other third parties for their own business needs, in accordance with their own privacy policies. If you no longer wish to allow us to share your information with third parties, please contact us at [email protected]. If you no longer wish to receive such communications from third parties, please contact said third parties directly.

    • Dial-911 may engage other companies or individuals to provide services on our behalf. These services include, for example, data analysis and the provision of customer support. These agents and service providers may have access to your personal information as part of the provision of services on behalf of Dial-911.

    • We may disclose your information in the manner permitted by law, for example to comply with a document disclosure order, or when we believe that such disclosure is appropriate to comply with the law, investigate fraud, respond to a request from authorities, assert or enforce our rights or protect our rights, property or safety or those of our users or others. This includes the exchange of information with other companies and organizations for fraud protection purposes.

    • Dial-911 may share your information in the context of any merger, sale of our assets, or the financing or acquisition of all or part of our business for the benefit of another company. You will be informed by email and/or notification on our site of any change in ownership or users of your personal information.

    • We may share aggregated or anonymous information about you with advertisers, publishers, business partners, sponsors and other third parties.

    Policy Amendments

    We may update this privacy policy to take into account changes affecting our information practices.

    If we make any major changes, we will notify you by email (sent to the email address indicated in your account) or by means of a notification on this Site, before such change takes effect.

    We encourage you to periodically check this page for the most up-to-date information on our privacy practices.

    SAFETY

    Dial-911 takes reasonable measures to protect your information from unauthorized access or loss, misuse or falsification by third parties.

    Although we make good faith efforts to store the information collected on the Service in a secure operating environment that is not publicly available, we cannot guarantee the absolute security of this information during its transmission or storage in our systems.

    In addition, while we strive to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party hackers from illegally gaining access to this information.

    We do not guarantee and do not represent that your information will be protected against loss, misuse or falsification by third parties.

    However, no method of transmission over the Internet or electronic storage is 100% secure.

    Therefore, we cannot guarantee their absolute security.

    Access to personal information

    If your personal information changes, or if you no longer wish to benefit from our service, you can correct, update or delete inaccuracies by making the change in your account settings or by contacting us at [email protected].

    We will respond to your access request within 30 days.

    Data retention

    We will keep your information for as long as your account is active or as needed to provide you with services:

    • All accounts that have not logged in for more than 3 years
    • All accounts that have not logged in for more than 2 years
    • All accounts without registered email that have not logged in for more than a year
    • All alliances of which all the leaders or deputies are inactive.

    If you wish to close your account or request that we stop using your information to provide you with services, contact us at [email protected].

    We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our contracts.

    Our policy regarding children

    We do not knowingly collect or solicit personal information from persons under the age of 13 or knowingly allow such persons to use our Service.

    If you are under 13 years of age, do not send us any information about yourself, including your name, address, phone number or email address.

    No person under the age of 13 can provide personal information.

    If we learn that we have collected personal information from a child under the age of 13, we will delete it as quickly as possible.

    If you believe that we may hold information from or about a child under the age of 13, please contact us at [email protected].

    Refusal of marketing

    You can opt out of receiving promotional emails from us by following the instructions in these emails or by sending us an email at [email protected].

    If you exercise such an opt-out option, we may still send you non-promotional emails, such as emails about your accounts or our ongoing business relationship.

    International transfer

    We may transfer the information we collect about you to affiliated entities or other third parties in other countries and from your country or state to other countries or states in the world.

    Please note that these countries and jurisdictions may not have the same data protection laws as your jurisdiction, we ensure that the necessary measures are put in place to allow the transfer of information to France or elsewhere, and the use or disclosure of information about you, including personal data, under what is stipulated in this Policy.

    Contact details

    Dial-911 Simulator, LLC
    Ringgold, VA 

    If you have any questions about this Policy, please contact us at [email protected].